Last updated: June 2026
During checkout, you will select your preferred pickup city and location. All orders are pickup-only — we do not offer delivery at this time.
Once your order is processed, you will receive an email confirmation and/or WhatsApp notification stating your order is ready for pickup. Please do not head to the pickup point until you receive this notification.
Please bring a copy of your order confirmation email (digital or printed) and a valid photo ID matching the name on the order.
We will hold your paid items for up to 14 calendar days from the date you receive your 'Ready for Pickup' notification. If you need more time, please contact us. Orders not picked up within 14 days without prior communication may be cancelled and restocked.
We highly recommend opening and inspecting your items at our pickup counter. If you notice any damage, defects, or mismatches, we will gladly issue an immediate refund or swap the item on the spot.
If you notice an issue after leaving the pickup location, you have 7 days from the date of pickup to request a return or exchange.
To be eligible for a return or exchange after leaving, items must be unused, in the same condition you received them, and in their original packaging.
Contact our team via WhatsApp with your order number and photos of the item. Once approved, bring the item back to the pickup location to complete the refund or exchange.
Have questions about our policies?
Reach out to us on WhatsApp and we'll be happy to help.